Meet the team
We’re passionate about what we do
Leave it to us to manage your facilities and ensure legal compliance and safe working. We provide a range of services to help manage your estate.
Louise was the Operations Director at FM4U from November 2014, then purchased FM4U in February 2020 where she is the sole director and owner.
Prior to this she worked in Facilities within the Education Sector for Northumberland County Council for over 20 years. She has an Honor’s degree in Hospitality and Culinary.
Louise has grown the business since November 2014 and is able to offer a bespoke service to each client’s needs whether be it a hard or soft facilities services ensuring a high standard of customer service is always met by her and all of the team.
Mick started out working in the opencast mines in Northumberland and Scotland as a Site Engineer and quickly got into IT and became the IT Manager for the Mining Group back in 1999.
He has carried on with IT throughout his career which has lead to Mick gaining experience within the Fire and Security sector for the past 12 years, not only in IT but within CCTV, Access Control and Data.
Mick has decided working with his wife cannot be all that bad!
Jayne has over 20 years of experience in a customer service environment and has worked in various sectors including the Motor Trade, Domestic Heating Services and Commercial Facilities Management.
Customer service is at the forefront of everything she does, and she works hard to ensure that all works carried out by FM4U are done on time and at the highest standard possible.
Duncan has attained a wide range of skills and experience from working within the building, construction and engineering sectors for more than 35 years, he has been involved with some of the North East’s most prestigious projects and worked alongside leading service providers within the region.
Whilst he is happy to discuss the finer points of rugby union he also relishes the opportunity to meet new clients and holds customer satisfaction as one of the most rewarding aspects of FM4U.
Paul has over 40 years’ experience working in mechanical services in both the public and private sector where he has developed an excellent understanding of statutory duty maintenances, water hygiene and Legionella control.
Over this time, he has worked on key projects including Hospitals, Schools, Sports Centre’s, and factories throughout the North East.
Paul’s role at FM4U has given him the opportunity to bring all his experience in to helping the company grow whilst working as part of a great team where customer satisfaction is at the forefront of the business.
Mark was a sole proprietor of a business offering an extensive range of services based at one of the largest engineering works in the North East, for almost 30 years.
He joined FM4U in 2015 and his versatility, plus a continued broadening of that skill-set, all help when meeting clients on a day-to-day basis, resolving issues, to contribute to ever-improving levels of customer service and satisfaction, in the ongoing development of FM4U.
Georgia joined FM4U in 2019 as an apprentice and successfully gained a Level 2 NVQ in Business Administration.
As FM4U has expanded she decided to concentrate on the accounts side of the business and subsequently completed a second training course giving her a further qualification of Assistant Accountant Level 3.
Georgia loves to socialise and really enjoys music gigs. She also makes the best banana bread ever!!
Harry joined FM4U as an apprentice in 2020. Since then, he has successfully completed a Business and Administration Apprenticeship within the company.
Harry is on the front line of the business and a vital member of the team. He primarily deals with all reactive calls into the office to ensure issues are dealt with quickly & efficiently.
In his free time Harry enjoys a pub quiz and trips to the cinema.
Lynne started her career in hairdressing and then decided after 22 years to have a career change and become a business administrator in the NHS which she did for 16 years.
In 2019 Lynne decided to take the plunge and began her own successful cleaning business, unfortunately after Covid 19 hit her business hard she decided to take some time out to decide her next career move. In March 2021 Lynne decided to join our team and we are very fortunate to have a very conscientious and well organised person who prides herself in putting the customer first.
She loves to be outdoors in her spare time whether it be walking or running. She also works hard in carrying out a lot of work for Charities.
Mark started his career as a lifeguard with a love for water and fitness, after 6 years he decided he wanted to try something more demanding and moved to a maintenance team where he spent a year improving his skills and knowledge within the holiday home industry.
Now working as a water technician and building maintenance engineer he has combined all his skills in to one job working with FM4U.
If you want to find Mark in his spare time he’s either racing through the forest on his mountain bike or working on cars in his garage.
Rob Swinhoe
Water Risk Assessor & Building Maintenance Engineer
Since leaving school Rob started his career in a well-known holiday park as a Maintenance Manager and worked his way up to become the Swimming Pool Manager. Rob was in charge of several staff and worked long hours.
Rob decided he wanted to spend more time with his family and have a more of a work life balance. Since joining FM4U in September 2021 Rob has become a great asset to the team and has brought a wealth of knowledge to the FM4U Team.
In his spare time, he is either on his bikes usually in the middle of nowhere or messing with his bikes in his garage.
Jorja joined FM4U in 2024 on an apprenticeship
scheme and is currently working towards
a level 3 award in Business Administration.
She is enjoying learning about all aspects
of the business and looks forward to
seeing in which direction the future will
take her within the company.
In her spare time, Jorja enjoys going to the
gym “occasionally” and socialising with her friends
Brad has over 25 years’ sales and advice experience within the Financial Services Sector.
Brad takes great pride in taking the time to fully understand his customers’ needs and objectives in order to deliver the best possible outcomes for their circumstances.
FM4U have given Brad the opportunity to bring all his experience to help grow the company in a new area whilst maintaining exceptional levels of customer service and satisfaction.
Courtney started her career in hospitality where she worked her way up to management.
After 5 years she decided to start a family and with that, wanted to spend more time at home (and finally move to the right side of the bar!).
She began to look for a career where the hours weren’t as long which also gave her the opportunity to expand her knowledge in business and so took an admin position where she assisted with staff training, compliance/audits, banking, accounts and customer enquiries.
She joined us in June 2024 as a Business Administrator.
Kelsey left college in 2015 and created her own clothing brand which thrived until Covid made an appearance.
Following the arrival of her daughter she decided to take a role in Business Administration and particularly enjoyed the Health & Safety aspect. She successfully gained an SMSTS qualification and is currently working on her NEBOSH certification.
Kelsey joined FM4U in 2025 to take up the role of Health & Safety Compliance Officer.
She loves to spend time with her family, socialising and going on holiday. Her guilty pleasures are reality TV and on-line shopping!
Belle
FM4U Support Puppy!
Belle is an invaluable support to
the team. She cheers us all up
and loves a cuddle.
Always smiling, Belle loves long
walks, stealing things out of
peoples handbags and receiving
secret snacks from the team
without telling her mam.