Meet the FM4U Team

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Louise Common

Managing Director


Louise was the Operations Director at FM4U from November 2014, then purchased FM4U in February 2020 where she is the sole director and owner.

Prior to this she worked in Facilities within the Education Sector for Northumberland County Council for over 20 years. She has an Honor’s degree in Hospitality and Culinary.

Louise has grown the business since November 2014 and is able to offer a bespoke service to each client’s needs whether be it a hard or soft facilities services ensuring a high standard of customer service is always met by her and all of the team.

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Duncan Jobson

Business Development Manager


Duncan has attained a wide range of skills and experience from working within the building, construction and engineering sectors for more than 35 years, he has been involved with some of the North East’s most prestigious projects and worked alongside leading service providers within the region.

Whilst he is happy to discuss the finer points of rugby union he also relishes the opportunity to meet new clients and holds customer satisfaction as one of the most rewarding aspects of FM4U.

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Paul McGuinness

Business Technical Support & Site Surveyor


Paul has over 40 years’ experience working in mechanical services in both the public and private sector where he has developed an excellent understanding of statutory duty maintenances, water hygiene and Legionella control. Over this time, he has worked on key projects including Hospitals, Schools, Sports Centre’s, and factories throughout the North East.

Paul’s role at FM4U has given him the opportunity to bring all his experience in to helping the company grow whilst working as part of a great team where customer satisfaction is at the forefront of the business.

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Jayne Parker

Office Manager

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Jayne has over 20 years of experience in a customer service environment and has worked in various sectors including the Motor Trade, Domestic Heating Services and Commercial Facilities Management.

Customer service is at the forefront of everything she does, and she works hard to ensure that all works carried out by FM4U are done on time and at the highest standard possible.

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Georgia Bennett

Administrator & Trainee Finance Assistant

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Having completed a level 2 NVQ in Business Administration Georgia is about to embark on an accounts course to add yet more disciplines to her ever increasing skill set.

She has worked alongside Jayne since joining FM4U and has now become a key member of the team. Georgia has a proactive approach to all tasks whether it be allocating services or problem solving and holds great value in customer service.

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Mark Holman

Building Maintenance Engineer


Mark was a sole proprietor of a business offering an extensive range of services based at one of the largest engineering works in the North East, for almost 30 years.

He joined FM4U in 2015 and his versatility, plus a continued broadening of that skill-set, all help when meeting clients on a day-to-day basis, resolving issues, to contribute to ever-improving levels of customer service and satisfaction, in the ongoing development of FM4U.

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Graham Mitcheson

Water Hygiene Monitoring Technician

Graham started his working life in the building trade, primarily as a painter and decorator. He left the trade to work in a factory where he retrained as a multi skilled engineer for 10yrs. As the factory closed, he then ventured into Hospital life and again re-trained to specialize in HVAC, medical piped gas system and L8 Legionella Control.

Graham joined FM4U in March 2020 and with all his knowledge can help solve issues whilst on site carrying out our in house L8 Water Monitoring.

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Harry Miles

Trainee Administration Assistant

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Harry is an enthusiastic sixth form leaver, excited to embark on this business and admin apprenticeship within FM4U. Prior to joining he completed his GCSEs and gained a merit achievement in Business Studies. He looks forward to learning new skills and building relationships with key stakeholders.

In his free time Harry is a keen PC gamer and enjoys regular trips to the cinema and is particularly keen to see the latest horror films.