Meet the FM4U Team
Louise was the Operations Director at FM4U from November 2014, then purchased FM4U in February 2020 where she is the sole director and owner.
Prior to this she worked in Facilities within the Education Sector for Northumberland County Council for over 20 years. She has an Honor’s degree in Hospitality and Culinary.
Louise has grown the business since November 2014 and is able to offer a bespoke service to each client’s needs whether be it a hard or soft facilities services ensuring a high standard of customer service is always met by her and all of the team.
Duncan has attained a wide range of skills and experience from working within the building, construction and engineering sectors for more than 35 years, he has been involved with some of the North East’s most prestigious projects and worked alongside leading service providers within the region.
Whilst he is happy to discuss the finer points of rugby union he also relishes the opportunity to meet new clients and holds customer satisfaction as one of the most rewarding aspects of FM4U.
Paul has over 40 years’ experience working in mechanical services in both the public and private sector where he has developed an excellent understanding of statutory duty maintenances, water hygiene and Legionella control. Over this time, he has worked on key projects including Hospitals, Schools, Sports Centre’s, and factories throughout the North East.
Paul’s role at FM4U has given him the opportunity to bring all his experience in to helping the company grow whilst working as part of a great team where customer satisfaction is at the forefront of the business.
Jayne has over 20 years of experience in a customer service environment and has worked in various sectors including the Motor Trade, Domestic Heating Services and Commercial Facilities Management.
Customer service is at the forefront of everything she does, and she works hard to ensure that all works carried out by FM4U are done on time and at the highest standard possible.
Having completed a level 2 NVQ in Business Administration Georgia is about to embark on an accounts course to add yet more disciplines to her ever increasing skill set.
She has worked alongside Jayne since joining FM4U and has now become a key member of the team. Georgia has a proactive approach to all tasks whether it be allocating services or problem solving and holds great value in customer service.
Mark was a sole proprietor of a business offering an extensive range of services based at one of the largest engineering works in the North East, for almost 30 years.
He joined FM4U in 2015 and his versatility, plus a continued broadening of that skill-set, all help when meeting clients on a day-to-day basis, resolving issues, to contribute to ever-improving levels of customer service and satisfaction, in the ongoing development of FM4U.
Harry is an enthusiastic sixth form leaver, excited to embark on this business and admin apprenticeship within FM4U. Prior to joining he completed his GCSEs and gained a merit achievement in Business Studies. He looks forward to learning new skills and building relationships with key stakeholders.
In his free time Harry is a keen PC gamer and enjoys regular trips to the cinema and is particularly keen to see the latest horror films.
Michael started out in a Business Administration background, then found building good working relationships with clients was the best way forward.
Since his days of Business Admin Michael has continued to add to his skills by working within the Service Industry, born and bred in Teesside, Michael has a wealth of knowledge of the North and further afield. You will probably see Michael up and down the Motorway as he likes to get about and meet with existing and new clients and find out how we can help.
And if you haven’t heard of the famous Parmo I am sure Michael will make you aware!
Lynne started her career in hairdressing and then decided after 22 years to have a career change and become a business administrator in the NHS which she did for 16 years. In 2019 Lynne decided to take the plunge and began her own successful cleaning business, unfortunately after Covid 19 hit her business hard she decided to take some time out to decide her next career move. In March 2021 Lynne decided to join our team and we are very fortunate to have a very conscientious and well organised person who prides herself in putting the customer first.
She loves to be outdoors in her spare time whether it be walking or running. She also works hard in carrying out a lot of work for Charities.
Mark started his career as a lifeguard with a love for water and fitness, after 6 years he decided he wanted to try something more demanding and moved to a maintenance team where he spent a year improving his skills and knowledge within the holiday home industry. Now working as a trainee water technician and building maintenance engineer he has combined all his skills in to one job working with FM4U.
If you want to find me in my spare time I'm either racing through the forest on my mountain bike or working on my cars in my garage.
After dedicating the last few years to raising her family, Steph is very excited to dive back into the world of work with much excitement and enthusiasm. With a career spanning shop management, TV production and radio marketing, she has an array of skills and abilities to bring to the team at FM4U.
In her spare time she is usually running around a park with her kids and dog, paddleboarding or reading with a glass of wine in front of the fire.